investigator meeting with interviewee

Our Investigation
Approach

Investigations are not all the same.

Experience, training, and expertise make all the difference

From many years of investigative work and extensive advanced training, we have developed and honed expert investigation skills and deep subject matter expertise. Drawing from this experience, we provide a high quality process and a full picture that requires no guesswork. With a commitment to excellence, our thorough approach delivers deeper insights that help clients make the best decisions.

Driving a high quality process

  • With understanding and respect for the situation at hand, we craft an investigation plan that is focused in scope and helps minimize the impact on the organization and the people.
  • We ensure an empathetically impartial process that includes addressing nuanced and sensitive issues and anticipating where trauma informed concepts may apply.
  • We bring finely tuned skills and techniques, with the ability to surface information with tact and finesse.
  • We treat everyone involved with dignity and respect, and approach cases with a sense of humility.
  • We meticulously gather, document, and evaluate relevant evidence from all sides, taking steps to safeguard the integrity and neutrality of the process.

A full picture without guesswork

  • We deliver an in-depth analysis with clearly communicated findings that are thorough, carefully reasoned, and well supported.
  • We make and explain specific credibility assessments, using evidence based factors.
  • Where applicable, we include a comprehensive comparative analysis, especially important in discrimination cases.
  • We detail the rationale for all of the findings (including findings of fact), offering full transparency for clients and eliminating the need for guesswork.
  • We provide a first rate work product with meaningful insights that enable clients to more fully understand complex situations and make informed decisions.

The value of experience

Experience matters. Through more than 300 investigations and hundreds of hours of investigation training, we have built a strong foundation to:

  • Appreciate the importance of approaching cases with a sense of humility and an openness to being surprised.
  • Understand the pitfalls of investigator overconfidence.
  • Recognize the characteristics of comprehensively thorough investigations, and identify subtle and complex evidentiary gaps.
  • Utilize advanced questioning techniques to unearth key information less experienced investigators may miss.
  • Acknowledge – and take proactive steps to manage – the various forms of bias that can undermine the quality and defensibility of an investigation process.

For more information about our investigation services and credentials, visit our Workplace Investigations, Title IX and Campus Investigations, and Sexual Misconduct Investigations pages.